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CamelBak has built its reputation by engineering products that exceed consumer expectations for quality and durability. The Got Your Bak™ Lifetime Guarantee covers all reservoirs, backpacks, bottles and accessories from manufacturing defects* in materials and workmanship for the lifetime* of the product.
CamelBak will repair or replace at its discretion any manufacturing defect in these products free of charge. The Got Your Bak™ Lifetime Guarantee does not cover damage caused by normal wear and tear*, accident (lost /stolen), combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from an authorized CamelBak dealer and should be returned to us for evaluation.
The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, fabrics and materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is.
A manufacturing defect exists if the product departs from its intended design. Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by The Got Your Bak™ Lifetime Guarantee for the lifetime of the product. CamelBak will repair or replace at its discretion any manufacturing defect in these products free of charge.
Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out and fabrics will deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.
Are you looking to purchase a new part for your bottle or replace a bite valve on your reservoir? CamelBak.com offers a wide variety of replacement parts and accessories. Browse the categories below or view our full Accessories Page.
If your CamelBak product has legitimately failed from normal wear and tear, per our policies listed above, we Got Your Bak™.Click the link below to use our simple step-by-step warranty claim process. You'll be able to order replacement parts or issue a request for full product replacement. Proof of defect and return mailing of defective product may be required.
If you have further questions, please write to: firstname.lastname@example.org. Please provide as much information as possible to help us better assist you, including:
All refunds and exchanges are handled through your retailer or dealer.